Link Interactive Home Security

Overview

Link Interactive Security is a complete Do-It-Yourself (DIY) installation system, and presents a whole different approach for purchasing your security equipment: It has no preset equipment packages. It gives you total control over which devices you choose for your home or business. You can pick from video doorbells to smart door locks and many more home automation products.

Since Link Interactive is a cellular-based system, no landline is required. It uses wireless technology, so it is easy to install without any cables hanging loosely. The company is very transparent about pricing; you won’t be taken back with hidden activation or installation fees with its services.

Link Interactive System offers two monitoring paths: you can DIY-monitor your entire system, or have Link Interactive professionals do it for you (recommended). If you choose to self-monitor, you will be responsible for overseeing all your security monitoring. If you prefer to have 24/7 professional monitoring and life safety features, Link Interactive offers three monitoring packages for you to choose. Link Interactive stands out from other companies by providing more flexibility on their contracts, with its one-year, two-year or three-year agreement plans. They even offer month-to-month plans, either if you buy Link’s equipment or if you bring your own. Link Interactive system comes with a 30-day money back guarantee so you can test it out.

Key features

Cost and contract info

Link Interactive Home is a very affordable DIY security system, with the best customization reputation in the industry. You will need to purchase all the equipment up front; but you have the flexibility to choose the items you want, unlike many security companies that have a pre-selected and rigid starter kit that delivers devices you might not need. The company does not offer professional installation; that being said, it is recommended to get help from a friend or family to set it up if you have no experience with technology.

Link Interactive has no financing plans available; even with its competitive prices and flexibility to pick your items, get ready to spend some cash up front for the equipment’s cost. Link Interactive proposes three monitoring plans for its customers: The Standard, The Gold, and The Elite plans. Each package comes with the Go! Control Panel, professional monitoring, and life safety features. One final option is Do-It-Yourself (DIY) monitoring, where you will be responsible for all your home security monitoring. One disadvantage of the DIY monitoring is that if something triggers the alarm, and you run out of battery on your mobile phone, you won’t be notified in time for you to address the situation. Going the DIY monitoring route, you will still have to pay a monthly fee since Link Interactive will provide the App service to manage your system, so not much to save there.

Link Interactive lives up to its fame, by offering flexible contract agreements: You can select the length of your contract, with one-year, two-year, or three-year contracts, and they even offer a month-to-month subscription. If you are trying to keep the upfront equipment cost low, Link Interactive recommends that you subscribe to the three-year plan since they lock in the monthly rate for three years. If you bring your previously owned equipment, you can subscribe to the monitoring service without having to buy any products. It is recommended you ask Link Interactive support team to see if your devices are compatible with the Link System.

Coverage and policies

Link Interactive is a home security system that works using wireless equipment with cellular-based protection; no landline required. Link Interactive may not be available in some rural areas with weak cell reception. Link Interactive is available in the United States and Canada.

Link Interactive cancelation policy states that if you choose to terminate your service early, you will have to pay the remaining balance on your contract; There is no early cancellation fee. The equipment comes with a three-year warranty, and 30-day money back guarantee so you can test the system out.

Equipment

Link Interactive System is DIY installation equipment that gives a lot of flexibility when it comes to selecting your devices. What sets Link Interactive apart from other security companies is that they don’t have pre-selected equipment set; you can choose products á-la-carte based solely on what you need. The only necessary equipment for the monitor to work correctly is the Go! Control Panel, which is the central station where you will control all your security equipment. It is included in all Link Interactive monitoring plans. Through the Go! Control Panel you will program and set all the products you decide to add, including motions sensors, window/door sensors, environmental detectors, video monitoring, and many more automated devices. The equipment connects through cellular technology for extra protection from intruders that could attempt to cut your phone lines trying to disable the security devices, But it won’t work because the system will remain online and active.

Link Interactive has a wide-ranging product catalog where you can choose security devices according to your specific needs. Their products may not be the most aesthetically pleasing, with their simple lines and no over-the-top designs, but they make it up with their high-quality, accessible pricing and an extensive catalog assortment. That's why the focus of the information you are about to read is about the most commonly used items in the industry to help you decide which ones are the must-have’s on your shopping list.

Link Interactive Equipment comes with high-tech features, such as:

Home automation

Link Interactive System works with Z-wave technology, integrating smoothly with other smart home connective technology. You link the devices to the control panel, and from there, you can control your thermostat, lock door your front door, and turn off lights, using the mobile app.

Link Interactive works great with Amazon Echo, Nest thermostat products, and Apple TV (Live streaming of the purchased cameras). Alarm.com and Google have announced the integration with Google Home; since Alarm.com manufactures many Link Interactive devices, the system automation and voice-activated commands will work with selected products.

Link Interactive monitoring plans come with unique qualities to turn your home into a full automation experience:

Customer experience

Link Interactive Security Systems works two ways: Do-It-Yourself monitoring or with a Professional Monitoring Plan. If you choose to DIY-monitor your home, you will be responsible for overseeing every aspect of your home security. With life’s busy schedules, between work and family, or even if your phone battery dies, you won’t be able to monitor your home 100%. The cost difference between a DIY-monitoring and 24/7 professional monitoring is not drastic. Professional-monitored homes are more secure as you will have well-trained professionals working 24/7, ready to respond if your equipment’s alarms sound. Using a cellular connection, Link’s Professional agents stay alert with all your sensors, like smoke, fire, and CO detectors. In case of an emergency, you will be able to communicate with them using the two-way audio on your control panel so they can assist you depending on the situation, and dispatch the proper authorities.

Link Interactive Security has a solid reputation when it comes to customer service. You can contact the support team via live chat, fill out a form on the website, phone, e-mail, and Skype. Their customer service is not available 24/7 but has business hours from 8 am to 10 pm CT. Link Interactive has an excellent sales tactic reputation, as their Sales Reps are very accessible and don’t try to upsell more devices than what you need. Link Interactive brags on being a transparent company, including pricing: here are no hidden fees, and you can go to their website to browse around all the products with the price tag on plain view.

Link Interactive Security System is a member of the Better Business Bureau (BBB) since 2008 and has a perfect A+ rating. They have many positive reviews praising the company’s customer support team, reinforcing their well-earned service reputation.

Installation

Link Interactive is a Do-It-Yourself installation system. It is intended to be a trouble-free, wireless install process that doesn’t have those irritating cables dangling on the sides. You don’t have to pay a professional to do the installation; you can effortlessly do all the work. A DIY Installation will save you some money because there are no extra fees, and you can put it towards the upfront equipment cost. Since Link Interactive is designed to be a straightforward DIY installation, Link Interactive does not offer any professional installation.

With a DIY installation system, you are in charge of planning which devices you need and set them up on the best possible spot. The devices come preconfigured for a smooth connection to your control panel. The equipment goes on mounting brackets, freestanding, or come with peel-and-stick adhesive to attach to any flat surface. Since Link Interactive has no preset equipment packages, it could be a little overwhelming with all the options you have, when selecting the products for your home security. If you don’t want the hassle or don’t have much technical experience, Link Interactive may not be the best fit for you.

After you decide on what equipment and monitoring plan best suits your security needs, it’s time for you to install all Link Interactive products. After you purchase the equipment, you’ll receive the system at home, and then, the setup process begins. One crucial step that can be a little confusing is that you have to register twice before installing any hardware. Registering on Alarm.com will give you control of the system while registering with Link Interactive is for managing your account. We’ll get to a detailed step-by-step explanation for this process in the equipment section.

Link Interactive offers three professional monitoring packages with different features that can meet your security needs. The monthly monitoring plans start at $30.99 and go up to $44.99; you choose the one that is best for your equipment and desired features. Don’t forget that you can always take on DIY monitoring, but will have to pay a monthly fee to access Link Interactive’s App to control your system. Keep in mind that DIY monitoring has its perks and if an alarm triggers, and you ran out of battery or out of mobile coverage, you won’t receive notifications.

Link Interactive’s flexibility is reflected on their contract agreements too; It is one of the few in the industry that offers a monthly basis plan, or sign up for a 12-month, 24-month, or 36-month contract. If you go for the 36-month contract, Link Interactive will lock in your monthly rate for the length of your contract.

Bottom line

Link Interactive Security is an excellent choice for people who are looking for a lot of flexibility from their DIY-installation system with a top-notch equipment selection. With Link Interactive, you can pick and choose precisely the security equipment you want, with easy access to pricing and transparency in their monitoring plans.

Link Interactive offers a buffet of security devices and options for home automation to have your pickings. Their well-earned fame on being one of the most flexible security companies out there reflects on their contract durations as well. Link Interactive monitoring plans come with a 24/7 professional service that will notify you the moment an alarm is activated. You can still self-monitor your system, without having to be locked down on long term contracts. Bear in mind the upfront cost for the equipment; keep an eye on when you acquire the equipment for your security system, so you don’t go overboard with goodies you might not need.