Brinks Home Security

Brinks Home System is a renowned name in the security industry and one of the leading companies in house protection systems.  With the latest technology in safeguarding your home or business, Brinks System provides the customers the unique option of either Do-It-Yourself (DIY) or professional installation and a 30-day trial period to test the system or your money back.

Brinks Home Security

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Overview

Since Brinks Home Security meshes Moni and LiveWatch as partners in home protection, you can pick between the Brinks Home Complete Systems, with complete house protection and the option for video supervision, or Nest Secure monitoring by Brinks, if you previously own a Nest Secure alarm system.  Some Brinks Plans include the equipment to reduce the cost but requires a three-year contract.

Brinks Home Systems can be customized to meet all your needs.  Their equipment includes an LCD touchscreen, motion sensors, a SkyBell video doorbell, wireless door/window sensors, and indoor camera,  capable of communicating to a control panel using encrypted signals.  With Brinks System, you get home automation that allows you to look at live video streams, control thermostats, smart appliances and more.  All Brinks Home Equipment and mobile app are provided by the innovative technology company called Alarm.com, responsible for the Skybell video doorbell, indoor and outdoor cameras, and various other devices.

One key feature that makes Brinks stand apart is the ASAPer system that allows live messaging with a personalized list of contacts when the system is triggered.  This system makes it a quicker way to avoid the irritating aspect of false alarms.

Key features

  • Wireless and Cellular Monitoring
  • DIY Installation
  • Home Automation
  • 24/7 Monitoring
  • Crash & Smash Invasion Protection
  • Remote Control
  • Live Voice Assist

Contract information

When it comes to buying your equipment, Brinks Home Security provides a couple of options for their customers: paying upfront for the complete equipment or finance it through the monthly fees.  If you don’t want to buy all your gear at once, Brinks offers a financing plan through GreenSky Financing at 0%APR for 36 months, increasing your monthly fee but with the benefit of no upfront investment. Since Brinks System is a DIY, there is no installation fee, but they do provide Brinks Pro Install services.  If you’ prefer to go the pro route and use Brinks Pro install service, there is a one-time $199 fee, or you can pay a $10/month and avoid any upfront cost.

 
Brinks' unique 30-day free trial lets you can cancel with no penalties.

Brinks Home Security offers four plans: Two of them use Nest Secure, and two of them use traditional security equipment. We will focus on Brinks Security home plans that combine service and equipment: Home Complete and Home Complete with Video. If you want more stuff for your home or business, you can do so, giving you the freedom to customize your home security the way you see fit. It provides an inflexible three-year contract, but in contrast, delivers a 30-day money-back guarantee to test the system.  If you don’t like it or are not sure about the 3-year agreement, send it back, and you will get your money any upfront costs back.

Detail Brinks Home Complete Home Complete + Video
Installation Cost $0.00 $0.00
Pro-Installation (optional) $199.00 $199.00
Activation Cost $0.00 $0.00
Monitoring Fee (No financing) $29.00 $39.00
Monitoring Fee (GreenSky financing) $40.08 $52.86
Equipment Cost $399.00 $499.00
Equipment Included Security Panel
Door/Window Sensors
Motion Detector
Security Panel
Door/Window Sensors
Motion Detector
Indoor Camera
Doorbell Camera
Contract Length 36 Months 36 Months
Prices may vary    

Coverage

Brinks Home Security Systems connect wirelessly with cellular-based protection and Wi-fi, so there is no need for a landline.  At this time, Brinks service is only available in the United States, Canada, and Puerto Rico.  Keep in mind that Brinks Security has a 30-day free cancellation policy, and you can return all the equipment with no termination fee.

Equipment

Brinks Equipment is customized to suit all your home automation and security needs.  You can always add more gear, but keep in mind that costs start to add up.  You can choose between two security packages: Home Complete and Home Complete with Video. The difference between these two is that Home Complete with Video comes with a high-definition indoor infrared night vision camera, while the Home Complete doesn’t.  Both packages give you Brinks yard sign and stickers,  letting people know that your house or business is well protected.  Both bundles come with Alarm.com equipment but work great with Nest too if you want to incorporate more devices.

Brinks System standard equipment comes with motion sensors, indoor camera, door/windows sensors, a SkyBell video doorbell, and a Brinks smart home hub.  You can also get home automation that allows you to control thermostat, live video stream, automate recording and smart appliances, to name a few.  Brinks has wireless sensors that can communicate to a control panel up to 200 feet away.  The SkyBell video doorbell lets you see, hear and speak to anyone at your door, while you can automate its functions with your control panel or mobile app.  Brinks Security offers many other add-on gears to combine with the equipment packages, like Smart Switch lights, outdoor cameras, wireless garage door tilt sensor, environmental detectors, and more depicted in the following table.

Feature Brinks Home Complete Home Complete + Video
24/7 Monitoring Yes Yes
LiveVoice Assist Yes Yes
Smartphone Control Yes Yes
Crash&Smash Protection Yes Yes
Home Automation Yes Yes
Geofencing Yes Yes
Live Video Streaming No Yes
Cloud Video Storage No Yes
Return Period 30 Days 30 Days

Home automation

Brinks Home System integrates well with other smart devices using Z-wave technology, which adds an extra layer of protection to all sensor signals. Your touch control panel can act as a hub for up to +100 smart home devices. With Z-wave technology, you can control indoor/outdoor cameras and various third-party integration pieces of equipment you want to incorporate to your home.

 
Brinks cameras use Wi-Fi only. If your internet goes out, your cameras go out too. 

Brinks Security works excellent with other devices, such as Google Home and Amazon's Alexa, making your home automation a smooth motion with a simple voice-activated command.  Brinks integration with Google Home and Alexa lets you lock doors, turn on the lights, control the thermostat, and close your garage door, among other things.

Customer experience

Brinks Monitoring System delivers for your home a 24/7 protection by trained professionals. If one of your sensors is triggered, the system will notify the Alarm Response Center.  If an emergency occurs, Brinks professionals can provide the help you need, sending the local authorities to your home instantly,  including medical providers, the police or fire department as required.  The average time of response from Brinks Monitoring to notify of an alarm is 30 seconds.

Brinks System key feature in monitoring is a detail called ASAPer, an interactive messaging hub for home security systems. When an alarm is triggered, ASAPer supplies a chatroom for call list members to settle the issue, interacting via the web, SMS or email. You can get a hold of family members or friends who haven’t responded, accessing from any phone, tablet or computer. The group chat feature lets you talk and interact with family or friends in the home or the neighborhood.

Brinks Security offers to monitor the Nest Secure home alarm system as well. The Nest Secure is a security system intended to arm and disarm your system using the mobile app, the Nest Guard control panel, or by asking your Google assistant.

Brinks Home Security has a rating of A+ with the Better Business Bureau (BBB). Their customer sales tactics have a pretty positive reputation, and customer support team is approachable.  Regrettably, Brinks received a low customer rating, being the majority of the complaints about Brink’s products and services. Most issues are about billing, so take your time reading your contract thoroughly before signing, keeping in mind the three-year commitment Brinks ask of its clients.

Installation

One of the major selling points of Brink Home Security is that it is a complete Do-It-Yourself (DIY) installation method; it doesn’t need a professional technician to come to your home. This setup will give you some cost-reductions when it comes to installation fees. When doing a Brinks DIY installation, you should remember that you need to think about the way the system works, do some research on the quality of brands that work with your gear and the labor to install it. If you don’t have the time or don't feel adequate installing a system on your own, then professional installation is your way to go.  Brinks offers a Pro Install Service to help with all the setting up, with a flat rate of $199 fee, or with an added monthly fee, extending your warranty from 2 years to lifetime coverage. If you go for DIY installation, you can stretch your two-year warranty to lifetime coverage for $49.

 
DIY Installation or Professional Installation are available with Brinks.

When you order Brinks System, a staff member will contact you to ask a few profile questions like which doors are being monitored, how many windows are in your home and who are your primary contacts.  To make the installation process as smoothly as possible, the folks at Brinks pair the sensors with the panel and label them before shipping. This labeling simplifies things for you when you receive the Brinks Equipment Box at home.  Also, Brinks pre-configures the equipment before they ship it; all you have to do is take it out of the box, attach the devices and activate your home security system.

Bottom line

Brinks Security System is an excellent middle-of-the-pack choice for advanced automated home protection. With its ASAPer feature for group chat to check on your emergency contacts, Brinks stands out versus the DIY installation companies.

The equipment comes preconfigured before shipment, and all the sensors are pre-labeled for a more straightforward installation process. Brinks Equipment comes with motion sensors, indoor camera, a SkyBell video doorbell and a Brinks smart home hub that helps you supervise every aspect of your home security and automation system.

They provide a 24/7 monitoring service that gets in touch with you very promptly when a sensor gets triggered.  The only small glitch that some customers have is the three-year commitment Brinks ask of its clients.  If you are a great DIYer and want good quality coverage and excellent equipment, then the Brinks Security System may be the right fit for you.

Monica Quiros

Article Author

Last Update

May 07, 2020

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