Brinks Home Security

Overview

Brinks Home Security meshed up Moni and LiveWatch as partners in home protection. The company is also excited about its newest acquisition: roughly 30,000 residential and small business and 8,000 large commercial monitoring contracts from Select Security. It is thrilled to welcome the Select Security sales organization, field technicians, and customer service employees into the Brinks Home Security family.

You can now pick the Brinks Home Complete Systems, with the best house protection and video supervision options. And if you previously own a Nest Secure alarm system, you can also opt for Nest Secure monitoring by Brinks. Some of their Plans include the equipment to reduce the cost but require a three-year contract.

Brinks Home Systems can be customized to meet all your needs. Their equipment includes an LCD touchscreen, motion sensors, a SkyBell video doorbell, wireless door/window sensors, and indoor cameras. They are capable of communicating with a control panel using encrypted signals.

With Brinks System, you get home automation that allows you to look at live video streams, control thermostats, smart appliances, and more. All Brinks Home Equipment and mobile app are provided by the innovative technology company called Alarm.com, responsible for the Skybell video doorbell, indoor and outdoor cameras, and various other devices.

One of the best features that make Brinks Home Security stand apart is the ASAPer system. It grants live messaging with a personalized list of contacts when the system is triggered. The design makes it a quicker way to avoid the irritating aspect of false alarms.

Key features

Contract information

When it comes to buying your equipment, Brinks Home Security provides a couple of options for their customers. You can pay upfront for the complete equipment package or finance it through monthly fees. If you don’t want to buy all your gear at once, Brinks offers a financing plan. Through GreenSky Financing, you will get 0%APR for 36 months, increasing your monthly fee but with the benefit of no upfront investment.

Since Brinks System is a DIY, there is no installation fee. They do provide Brinks Pro Install services as an added cost. If you’ prefer to go the pro route, there is a one-time $199 fee, or you can pay a $10/month and avoid any upfront cost.

Brinks Home Security offers four plans: Two of them use Nest Secure, and two of them use traditional security equipment. We will focus on how Brinks home security works and on the plans that combine service and equipment: Home Complete and Home Complete with Video.

If you want more gear for your home and business, you can do so. Brinks home security systems give you the freedom to customize your alarm the way you see fit. It provides an inflexible three-year contract, but in contrast, delivers a 30-day money-back guarantee to test the system. If you don’t like it or are not sure about the 3-year agreement, send it back, and you will get your money and any upfront costs back.

Coverage

Brinks Home Security Systems connect wirelessly with cellular-based protection and Wi-fi, so there is no need for a landline.  At this time, Brinks service is only available in the United States, Canada, and Puerto Rico.  Keep in mind that Brinks Security has a 30-day free cancellation policy, and you can return all the equipment with no termination fee.

Equipment

Brinks Equipment is customized to suit all your home automation and security needs. You can always add more gear, but keep in mind that costs start to add up. You can choose between two security packages: Home Complete and Home Complete with Video.

The difference between these two is that Home Complete with Video comes with a high-definition indoor infrared night vision camera, while Home Complete doesn’t. The packages come with Brinks yard signs and stickers, letting people know that your house or business is well protected. Both bundles come with Alarm.com equipment and work great with Nest, too, if you want to incorporate more devices.

Brinks Home Security Systems come with motion sensors, an indoor camera, door/windows sensors, a SkyBell video doorbell, and a Brinks smart home hub. You can also get home automation that allows you to control the thermostat, live video stream, automate recording, and smart appliances, to name a few.

Brinks home security systems offer many other add-on gears to combine with the equipment packages. Smart Switch lights, outdoor cameras, wireless garage door tilt sensors, environmental detectors, and more are depicted in the following table.

The equipment has wireless sensors that can communicate to a control panel up to 200 feet away. The SkyBell video doorbell lets you see, hear, and speak to anyone at your door. At the same time, you can automate its functions with your control panel or mobile app.

Home automation

Brinks Home System integrates well with other smart devices using Z-wave technology, which adds an extra layer of protection to all sensor signals. Your touch control panel can act as a hub for up to +100 smart home devices. With Z-wave technology, you can control indoor/outdoor cameras and various third-party integration pieces of equipment you want to incorporate into your home.

Brinks Security works wonderfully with other devices, such as Google Home and Amazon’s Alexa. It makes your home automation a smooth motion with a simple voice-activated command. Brinks integration with Google Home and Alexa lets you lock doors, turn on the lights, control the thermostat, and close your garage door, among other things.

Customer experience

Brinks Monitoring System delivers 24/7 protection by trained professionals. If one of your sensors is triggered, the system will instantly notify the Alarm Response Center. If an emergency occurs, Brinks professionals can provide the help you need during those stressful minutes.

Brinks System’s key feature in monitoring is a detail called ASAPer, an interactive messaging hub for home security systems. When an alarm is triggered, ASAPer supplies a chatroom for call list members to settle the issue, interacting via the web, SMS, or email. You can get a hold of family members and friends who haven’t responded, accessing from any phone, tablet, or computer. The group chat feature lets you talk and interact with family or friends in the home or the neighborhood.

Trained agents can contact local authorities on your behalf, including medical providers, the police, or the fire department. The average time of response from Brinks Monitoring to notify of an alarm is 30 seconds.

Brinks Security offers to monitor the Nest Secure home alarm system as well. The Nest Secure is a security system intended to arm and disarm your system using the mobile app, the Nest Guard control panel, or by asking your Google assistant.

Brinks Home Security has a rating of A+ with the Better Business Bureau (BBB). Their customer sales tactics have a pretty positive reputation, and the customer support team is approachable. Regrettably, Brinks received a low customer rating, being the majority of the complaints about Brinks’ products and services. Most issues are about billing, so take your time reading your contract thoroughly before signing. Keep in mind the three-year commitment Brinks ask of its clients.

Installation

Amongst the best selling points of Brinks Home Security is its complete Do-It-Yourself (DIY) installation method. It doesn’t require a professional technician to come to your home. This setup will give you some cost-reductions when it comes to installation fees.

When doing a Brinks home security system installation, you should think about the way the system works. Do some thorough research on the quality of brands that work with your gear and the labor to install it.

If you don’t have the time or don’t feel adequate installing a system on your own, then a professional installation is the way to go. Brinks Home Security offers a Pro Install Service to help with all the setting up. It has a flat rate of $199 fee, or you can opt for an added monthly fee, extending your warranty from 2 years to lifetime coverage. If you go for DIY installation, you can stretch your two-year warranty to lifetime coverage for $49.

When you order Brinks home security system installation, a staff member will contact you. He will ask a few profile questions like which doors are being monitored, how many windows are in your home, and who are your primary contacts.

To make the installation process as smoothly as possible, the folks at Brinks pair the sensors with the panel and label them before shipping. This labeling simplifies things for you when you receive the Brinks Equipment Box at home.

Also, Brinks pre-configures the equipment before they ship it. All you have to do is take it out of the box, attach the devices, and activate your home security system.

Bottom line

Brinks Home Security System is an excellent middle-of-the-pack choice for advanced automated home protection. With its ASAPer feature for group chat to check on your emergency contacts, Brinks home security system installation stands out versus other DIY companies.

The equipment is pre-configured before shipment, and all the sensors are pre-labeled for a more straightforward installation process. Brinks Equipment comes with motion sensors, an indoor camera, a SkyBell video doorbell, and a Brinks smart home hub that helps you supervise every aspect of your home security and automation system.

They provide a 24/7 monitoring service that gets quickly in touch with you when a sensor is triggered. The only small glitch that some customers have is the three-year commitment Brinks asks of its clients. If you are a great DIYer and want good quality coverage and excellent equipment, then the Brinks Security System may be the right fit for you.