Xfinity Home Security

Comcast is a well-known cable company that has branched into home security systems, with the Comcast Xfinity Home Security Service. With Comcast complete home integration, security and automation, you can combine television, internet, home automation, and protection into one single service. This unique feature sets Xfinity apart from other companies.

When you bundle up home security equipment with other products and services, you’ll get a significant discount. In this article, we will focus our attention on the Xfinity security systems and all of its components and services.

Xfinity Home Security

A total home security solution. Smarter is safer.

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Overview

Xfinity Home offers one of the best straightforward solutions for home security. Its simplicity is reflected in the sole monitoring contract that comes with a basic equipment package.

The starter equipment includes three door/window sensors, a motion sensor, a touchscreen controller, and a wireless keypad. You can control everything from the Xfinity Home app and the touchscreen controller included in the pack. One cool feature is the handheld experience of the touchscreen controller, being more user-friendly than traditional wall-mounted panels.

From there, you have the flexibility to buy many devices á-la-carte, like Xfinity home security cameras, smart locks, thermostat, and smart lighting either from third-party manufacturers or Xfinity’s own products. The Xfinity home equipment kit is on a lease basis; any additional devices you might want to add to the starter kit, you will have to pay upfront.

 
Xfinity integrates internet, cable, and home security.

The equipment from Xfinity is designed to be linked together with the most popular third-party smart home brands, thanks to its extensive home automation integration capabilities, managing them all via the Xfinity Home app. Xfinity Home can also take over your current home security system, and upgrade it with the latest technology. Xfinity requires all its equipment to be installed by a certified professional; there is no DIY installation option.  The drawback: it comes at an extra cost.

Professional 24/7 monitoring comes standard with Xfinity security systems; there is no self-monitoring option. Xfinity home security system needs a High-Speed Internet service for its Wi-Fi coverage. The system comes with a cellular backup (at no additional cost) for a more reliable connection. Video monitoring is included in the monitoring plan, and you can play the camera feeds on your TV set. Also, you have the option to add 24/7 video recording, with an extra monthly fee for every Xfinity home security camera.

One of Xfinity’s most significant advantages is that you can bundle up different services, like internet, tv, and home security, all rolled into one plan. Xfinity offers substantial discounts when you opt for the three services under the same provider, simplifying your life by having everything under one roof.

Xfinity home comes with a two-year service contract that starts at a low price but goes up after the first year. A steep cancelation fee will apply if you opt out early of the contract. The equipment comes with a lifetime warranty, as long as you are an Xfinity customer. You have a 30-day money-back guarantee, just in case you change your mind; Past that, there is an early cancelation fee.

Key features

  • Professional installation
  • 24/7 Professional Monitoring
  • Smart Home options
  • Low monitoring fees
  • Service Integration: Cable, Internet, Home Security
  • Wi-Fi connection with cellular and battery backup

Cost and contract information

The Xfinity security system is an affordable system that offers a professional monitoring service with an included equipment starter kit. You don’t need to pay extra for the equipment kit since it is on a lease basis (you don’t own the equipment). You can add as many devices as you want, for an optimal personalized security system, for an additional upfront cost.

Xfinity does not offer any financing plans since the equipment is leased, but they do provide many discounts. Ask the customer service agent to help you get a good deal. If you sign up to Paperless Billing and Automatic Payments, you get a $10 discount on your monthly fees; otherwise, monthly service charge automatically increases.  All Xfinity equipment requires professional installation, which is a one-time fee of $99.99; there is no DIY installation option.

Xfinity Home security offers only one trouble-free professional monitoring option.  This simple one-option method may be perfect for first-time buyers: No confusing equipment packages or monitoring plans to choose from.  Xfinity Home brings a 24/7 Professional monitoring service with Wi-Fi coverage; It comes with cellular and battery backup, at no extra cost.

Xfinity Home has a two-year contract agreement that you can cancel at any time. But be prepared to pay for a harsh termination fee: you will pay in full the remaining contract. The equipment comes with a lifetime warranty for as long as you are an Xfinity customer. If you are not satisfied with your system, you have a 30-day money-back guarantee.

Xfinity Package Cost and Detail
Activation Cost $0.00
Professional Installation Fee $99.99
Xfinity Starter Kit $0.00 + Upfront costs
Monthly Monitoring Fee $29.99 First Year  -  $39.95 Second Year
Monitoring Professional Monitoring
Connection Wi-Fi With Cellular Backup
Contract Length Two Years

Coverage and policies

Xfinity Home security is a wireless system that requires a subscription to High-Speed Internet service for its Wi-Fi connection; no landline required.  All Xfinity systems come with a cellular backup, for a more secure, reliable coverage. Xfinity from Comcast offers service in 39 states in the US alone. Call customer support to learn if Xfinity is available in your area.

Xfinity Home comes with a two-year contract; if you opt out early, you will be charged a termination fee, paying 100% of your remaining contract.  You will have return all Xfinity equipment since it is on a lease plan; If you fail to return any component, charges will apply.  Xfinity offers a lifetime warranty for their home security equipment, as long as you are an active Xfinity customer.  It has a 30-day money-back guarantee to try the system out.

Equipment

Xfinity security systems require to be installed by accredited professionals; there is no option for a DIY-installation. Xfinity equipment selection is a bit lacking when it comes to packages, providing only one starter kit.

Xfinity Home starter kit comes with three door/window sensors, a motion sensor, a wireless keypad, and a touchscreen panel. Xfinity Home’s core item is the Touchscreen Panel, where all other devices will link up to your security system.

 
The touchscreen panel is handheld, making it more accessible than traditional wall-mounted panels.

 

The board is not like the traditional wall-mounted panels from other security companies; it is handheld, making it a much more user-friendly device. You have the flexibility to purchase more home automation devices á-la-carte, like Xfinity home security cameras, smart locks, thermostats, and many more, for an improved customization experience.

Most of these devices are third party, which can be extremely beneficial to the home automation improvement you can do with your system. Xfinity has some of the best integrations in the industry, so you can easily add many smart home automation products through third-party companies.

Xfinity Home works using a High-Speed Wi-Fi connection, with free cellular backup. This type of coverage is a great feature to have as an extra layer of security. If your internet goes down for any reason, you still have the cellular backup to keep your system active and in communication with the monitoring center.

Xfinity Home equipment is a little sturdier. It makes it a bit more complicated to merge with your home décor, unlike the slick modern design that other companies offer nowadays. The equipment comes with some benefits, like:

Xfinity Options Main Benefit Type
Xfinity Home App Control App
Touchscreen panel Control Panel
Wireless Keypad Control Sensor
Outlet controller Convenience Automation
Zen Thermostat Energy Saver Smart Thermostat

Xfinity offers a unique flexibility monitoring option of Bring Your Own Equipment (BYOE). If you have an existing security system installed in your home, Xfinity offers a monitoring takeover with some alarm systems.  The company will implement Xfinity Home features to your current system, bringing you access to the mobile app, features, and monitoring service.  In some cases, if you have an existing contract with your previous alarm company, Xfinity offers system buyout, so you can switch to their monitoring service.

Xfinity has a reputation for providing some of the best home security systems in Lansing, MI, and throughout the country.

Home automation

Xfinity Home security is a very flexible system, with fantastic home automation capabilities. It allows you to integrate the most popular third-party devices into your home system. The company’s “Works with Xfinity” program provides a comprehensive list of thermostats, door locks, smart lights, and more, that can integrate effortlessly into the Xfinity Home app.

This integration brings the ability to control all your smart components by using the Xfinity mobile app or creating recipes with If This Then That (IFTTT). With the Xfinity Home app, you can use rules and scenes to develop actions that run automatically. For example, you can have your system turn on your lights at sunset, so when you get home, the house is well lit.

 
The “Works with Xfinity” program provides an extensive list of third-party compatible devices.

Xfinity partnered up with well-renowned companies that offer smart home devices to enhance your smart home experiences. Companies such as General Electric lighting, Nest thermostat, Philips Hue lights, Chamberlain garage door opener, Kwikset door locks, and many more.

On the downside, Xfinity Home has no Z-wave integrations.  Furthermore, it does not integrate with any virtual assistant, like Amazon Alexa or Google Home, unlike many other home security systems in the market today.  So no voice control and automation to arm/disarm your system or managing your smart devices using voice recognition.

One thing that sets apart Xfinity Home is that you can combine Comcast’s devices for security and home automation. You can control them with the Xfinity Home mobile app, web portal, or even your TV if you have Xfinity TV and an X1 DVR.

The Xfinity security system comes with other features, such as:

Home Automation Features Included
24/7 Professional Monitoring Yes
Smart Home Control Yes
Smoke Monitoring Yes
Remote Access via the XFINITY Home App Yes
Real-time Alerts Yes
Video Monitoring Features Yes
24/7 Video Recording Optional

Installation

Xfinity Home equipment requires a professional installation technician to come to your home and install all your security components. DIY installation is not available with the Xfinity Home system. With a Professional Installation, even if it costs a bit extra, your security system will be set up and running smoothly.

 
Xfinity Home is a professionally installed system with an affordable fixed rate.

Xfinity Home offers a professional installation service, ensuring that the equipment is installed correctly.  Expert technicians will be in charge of all the placing and connectivity for you; you won’t have to lift a finger.  Xfinity offers a couple of ways to purchase your home security system: you can speak to a sales specialist that will help you design and customize your system, shop for bundles online, or visit an Xfinity Store near you.

Once you purchase your equipment, you will schedule an installation appointment.  Xfinity guarantees that the technician will arrive within a two-hour window, or you will receive a $20 credit. The company requests that the account holder or an authorized decision-maker on the account (age 18 years+) is home during the entire installation.  Keep in mind that the actual installation might take longer than two hours, so remember to clear your schedule for the whole morning or afternoon.  Xfinity offers a checklist for you to get ready for the installation process.  The installer will take care of all the placing and connection for all your purchased products, and teach you the features of your new system.  Xfinity charges a fixed rate of $99.99 for professional installation.

Xfinity Home security system offers only one professional monitoring plan that includes the equipment starter kit,  making the decision process as simple as possible.  The plan provides 24/7 professional monitoring, using a High-Speed internet connection, with free cellular backup.  The monthly fees are $29.99 a month for the first year of the contract, and go up to $39.95 in the second year.

Bottom line

Xfinity Home is an affordable security system that comes with a straightforward selection process. The company offers only one professional monitoring service that includes the Xfinity Home equipment starter package. Xfinity provides a wide selection of home security products that you can add to your system.

Due to is outstanding integration, you can combine the Xfinity proprietary devices or other home automation products from the most popular third-party companies. The equipment can be controlled by using the Xfinity Home app or with the touchscreen panel contained in the equipment kit; It also comes with a keypad for easy access.

Xfinity makes choosing a professional monitoring plan a hassle-free process, with its single professional monitoring plan.  It comes with Wi-Fi coverage with cellular and battery backup, as a free bonus, for a more reliable connection.  The two-year contract is a little strict, charging a high cancellation fee, but offers a lifetime equipment warranty as long as you are an active customer.

Xfinity is an excellent choice for customers who are not afraid of long-term commitments or first-time buyers that don’t have a lot of technological experience. The system is professionally installed and comes with the essential components for a starting your security system, giving the flexibility to add more over time. With Xfinity, it’s all about bundling, with plans that include internet, cable, and home security. It is the best option for customers who want to keep things simple, all under one company.

Monica Quiros

Article Author

Last Update

June 04, 2020

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