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Xfinity Home Security

Comcast is a well-known cable company that has branched into home security systems with the Comcast Xfinity Home Security Service. With Comcast complete home integration, security and automation, you can combine television, internet, home automation, and protection into one single service. This unique feature sets Xfinity apart from other companies.

When you bundle up home security equipment with other products and services, you’ll get a significant discount. In this article, we will focus our attention on the Xfinity security system and all of its components and services.


Comcast's Xfinity Home Security Service offers a unique integration of home security with television, internet, and home automation. This service stands out for its flexibility, allowing users to customize their security setup and bundle it with other Comcast services for discounts. 

The service includes two main packages: the Base Home System for smaller homes and the Complete Home System with an HD camera for broader coverage. 

While it offers nationwide coverage and advanced features like AI-enabled cameras, professional monitoring is mandatory, and adding video surveillance increases monthly costs. 

Despite some limitations in smart home device compatibility, Xfinity Home Security remains a strong player in the home security market.

Key Features

  • Xfinity Service Integration: Bundles home security with Comcast's other services for discounts.
  • Various Equipment Packages: Options for different home sizes, with flexible payment methods.
  • Cellular & Power Backup: Ensures system reliability during outages.
  • 24/7 Professional Monitoring: Installed and maintained by expert technicians.
  • Smart Home Device Integration: Compatible with a variety of smart home devices, controllable via the Xfinity app.
  • Remote System Control: Monitor and control via the app or Xfinity Voice Remote.
  • Video Monitoring: Offers 24/7 recording and live streaming options.
  • Home Automation Features: Supports smart thermostats, outlet controllers, and third-party devices.
  • Service Bundles: Discounts available when combined with cable and internet services.
  • Customizable Recommendations: Personalized assessments for tailored security solutions.
  • Award Recognition: Received accolades for IoT and automation solutions.
  • Nationwide Availability: Accessible in most parts of the U.S.

Cost and contract information

The Xfinity Home Security System offers affordable, comprehensive professional monitoring with a leased starter kit, allowing additions at extra costs. 

Discounts are available, such as $10 off monthly for Paperless Billing. Professional installation is required with a $100 fee and no DIY option. 

The system, under a two-year contract with a potential early termination fee, provides 24/7 monitoring with Wi-Fi and cellular backup. Equipment has a lifetime warranty, and there's a 30-day money-back guarantee if not satisfied.

In terms of pricing, the Xfinity Package details are as follows:

  • Activation Cost: $0.00
  • Professional Installation Fee: $99.99
  • Xfinity Starter Kit: Included at no extra cost, with additional charges for extra devices
  • Monthly Monitoring Fee: Starts at around $30 per month, varying based on the chosen plan and additional features
  • Monitoring: Comprehensive professional monitoring included
  • Connection: Primarily Wi-Fi with essential cellular backup
  • Contract Length: Two years, with a significant fee for early termination
  • Equipment Warranty: Lifetime, as long as you are an Xfinity customer

Coverage and policies

Xfinity Home Security is a leading wireless system tailored for households with high-speed Internet, covering 39 states in the US. It stands out for its reliance on a robust Wi-Fi connection, eliminating the need for traditional landline usage. The system is further strengthened by a cellular backup, ensuring consistent and reliable security coverage.

When considering Xfinity, it's crucial to check its availability in your region. This can be done by directly contacting Xfinity's customer support, who can provide the most current information about service areas and options.

Xfinity's policy includes a two-year service agreement. Customers looking to opt out of the service before the contract ends will face a termination fee, which equates to the remaining balance of the contract. It's an important consideration for those contemplating a long-term security solution.

The equipment provided by Xfinity is leased, not owned, which means upon cancellation of the service, all equipment must be returned. Failure to return any component could result in additional charges. This lease plan can be particularly appealing for those who prefer not to invest in purchasing security equipment outright.

To back up their commitment to quality and customer satisfaction, Xfinity offers a lifetime warranty on their home security equipment for as long as you remain an active customer. Additionally, there is a 30-day money-back guarantee period, allowing new users to experience the system risk-free.

Xfinity Home Security Equipment

Xfinity Home Security Systems are designed for professional installation, ensuring a secure and reliable setup. The equipment range, though not extensive, covers essential security needs and offers a user-friendly experience.

Starter Kit and Control Panel

The Xfinity Home starter kit includes:

This panel is the core of Xfinity Home's system, linking all devices to the security network. Unlike traditional wall-mounted panels, Xfinity's touchscreen panel is handheld, enhancing accessibility and user interaction.

Additional Devices and Home Automation:

For those seeking to expand their system, Xfinity provides the option to purchase additional home automation devices à la carte. This includes:

Many of these devices are from third-party providers, offering extensive compatibility and integration options. Xfinity is known for its robust integrations with various smart home products, allowing for enhanced home automation capabilities.

Connectivity and Coverage:

Xfinity Home operates on a high-speed Wi-Fi connection, supported by complimentary cellular backup. This dual-system ensures that your security coverage remains active even during internet outages, maintaining a connection with the monitoring center.

Design and Aesthetics:

While the equipment is sturdy and functional, it might not blend as seamlessly with modern home décor compared to the sleek designs offered by some competitors. However, Xfinity's equipment is designed for durability and reliability.

Key Equipment Options:

  • Xfinity Home App: Central control through a mobile app
  • Touchscreen Panel: Intuitive control interface
  • Wireless Keypad: Additional control option
  • Outlet Controller: For smart home automation
  • Zen Thermostat: Energy-saving smart thermostat

BYOE Option and Monitoring Takeover:

Xfinity offers a unique Bring Your Own Equipment (BYOE) option, allowing for a monitoring takeover of some existing alarm systems. This feature enables integration with Xfinity Home’s mobile app, features, and monitoring service, providing flexibility for users with pre-installed systems.

Home automation

Xfinity Home is notable for its robust home automation capabilities, seamlessly integrating a range of popular third-party devices. Through the Xfinity Home app, users enjoy comprehensive control over their smart home setup.

Key Third-Party Integrations

Xfinity Home supports a variety of smart devices, enhancing your home's automation and security:

  • General Electric Lighting: Smart lighting solutions for energy efficiency and ambiance.
  • Nest Thermostat: Intelligent climate control for comfort and energy savings.
  • Philips Hue Lights: Colorful and customizable lighting options.
  • Chamberlain Garage Door Opener: Remote and automated garage door control.
  • Kwikset Door Locks: Enhanced security with smart lock capabilities.

While offering extensive device compatibility, Xfinity Home does not currently support Z-wave integration and lacks compatibility with popular virtual assistants like Amazon Alexa or Google Home, limiting voice command functionalities.

Despite these limitations, Xfinity Home stands out for its combination of security and home automation, controllable through the mobile app, web portal, or TV with Xfinity TV and X1 DVR. Features include 24/7 professional monitoring, smoke monitoring, real-time alerts, and optional 24/7 video recording, making it a comprehensive solution for modern smart homes.

XFinity Installation

Xfinity Home Security system requires professional installation, ensuring that all components are set up correctly and efficiently by expert technicians. Here’s what you need to know about the installation process:

  • Professional Installation Only: Xfinity Home does not offer DIY installation options, emphasizing the importance of having a professional setup for optimal functionality and reliability.
  • Installation Fee: The service includes a one-time installation fee of $99.99.
  • Scheduling the Installation: After purchasing the equipment, you'll schedule an installation appointment. Xfinity promises that technicians will arrive within a two-hour window, offering a $20 credit for any delays.
  • On-site Requirements: During the installation, the account holder or an authorized adult must be present.
  • Installation Duration: While the installation time can vary, it's advisable to allocate sufficient time (a morning or afternoon) for the complete setup.

This professional installation approach by Xfinity ensures that your home security system is correctly installed and fully functional from the start.

Customer Experience

Xfinity Home Security has received mixed reviews on customer service. While some customers praise the efficient support and helpful technicians, others have faced challenges in reaching support and dealing with sales tactics. Recognizing these issues, Xfinity is actively improving its customer service channels, including self-service portals, live chat, and phone support. 

Despite some challenges, Xfinity has garnered recognition for customer satisfaction, reflecting its commitment to enhancing user experience.

Bottom Line

Comcast's Xfinity Home Security Service is a comprehensive solution that uniquely integrates home security with Comcast's other offerings like TV and internet. It stands out for its user-friendly customization, reliable professional monitoring, and advanced features like smart home device integration. 

While it has some limitations in device compatibility, its strengths in nationwide coverage, professional installation, and customer-focused services make Xfinity Home a notable choice in the home security market.

If you're interested in understanding how two of the most popular home security systems stack up against each other, read our Xfinity vs ADT home security comparison.

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