Where is the Vivint Corporate Headquarters?

They are located at Provo, Utah, United States.

Vivint offers a complete custom-based security system for maximum automation of your home or business and high-quality service with professional monitoring 24/7/365.

How many customers does Vivint have?

As of 2019, Vivint had over 1.4 million customers in the United States and Canada.

Is Vivint available in my area?

Vivint is available throughout the US, Canada, Puerto Rico, and New Zealand. Vivint Representatives can help check your location to see whether Vivint brings service or one of Vivint's local partners.

Do I need a landline phone to use Vivint Home System?

No, since Vivint Home System is cellular-based. Vivint will check the cellular reception in your area before doing any installation.

Can I get Vivint Home Security plan even if I am renting?

Yes, as of 2017, Vivint allows for renters and business to get into the action. If you do not own your home, make sure to take a mental note that if you sign with Vivint, when moving to a different place, the company will charge you a $99 moving fee.

How long is a Vivint contract?

Vivint Home has a 42-month or 60-month contract. Vivint allows you to pay for your equipment up front if you don't want to be tied down to a long-term agreement.

Vivint Home Frequently Asked Questions

About:

Yes, but you have to write a notice of cancellation. This notice must include the service number, date, your signature, and a message that specifies that you want to cancel. Then you can email, fax or mail it to Vivint. You have no penalty withdrawing from your agreement if you're in the Right of Rescission period.
If you’re mid-contract, you need to pay the full account balance or have someone take over the rest of your agreement. This person must qualify by Vivint before the contract transfer takes place.
In certain extenuating circumstances, such as bankruptcy, death, a move to an assisted living home, or military deployment, Vivint offers a few exceptions to the cancellation penalties during your contract.

Vivint Home Security has a cancellation policy that varies based on your location:

United States including New York and Puerto Rico – 3 days after installation.

Alaska – 5 days after installation.

Canada – 10 days after installation.

Cancellation policy for Seniors – 30 days after installation.

Vivint’s return policy, simply put, says that you have three days to cancel the service unless you live in Alaska, Canada, or you’re over 65 years old. If you are moving, you will be subject to their moving policy.

Equipment:

Yes, Vivint’s security equipment requires batteries. The only one that doesn’t need battery replacement is the control panel since the battery charges automatically when is plugged in. Here is a list of Vivint’s equipment and the batteries it needs:
The door and window sensor – two CR2032 batteries.
The door locks – four AA batteries.
The recessed door sensor – a CR2 battery.
The glass break sensor – two CR123A batteries.
The motion sensor – CR123A battery.
The smart thermostat – four AA batteries.
The smoke detector – three AAA batteries.
The carbon monoxide detector – an R123A or DL123A battery.

General Questions

Home Automation:

Alarm:

Monitoring:

Cost:

Monica Quiros

Article Author

Last Update

February 28, 2020